Shipping policy

Shipping Policy for Retroid Games

Effective Date: 2/1/2025

Thank you for choosing Retroid Games! We are committed to providing you with a seamless shopping experience. Below is our shipping policy to ensure you are informed about our shipping processes, rates, and delivery times.

1. Shipping Locations
We currently only ship to addresses within the United States. If you are outside our shipping zones, please contact our customer service for assistance.

2. Processing Time
All orders are processed within 1-3 business days, excluding weekends and holidays.

3. Order Tracking
Tracking will be available once your order has been placed. You can track your order via our website or the carrier’s website.

4. Delivery Issues
If you experience any issues with your delivery, such as delays, damages, or lost items, please contact our customer service team at retroidgamesnc@gmail.com anytime or +1 (336) 840-8673 during business hours. We will work with you and the carrier to resolve the issue promptly.

5. Returns & Exchanges
If you are not completely satisfied with your purchase, please visit https://retroidgames.store/policies/refund-policy for information on returns and exchanges. 

6. Changes to Orders
If you need to change your shipping address or modify your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request; however, changes may not be possible once the order is in processing or has shipped.

7. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service at:

Email: retroidgamesnc@gmail.com
Phone: +1 (336) 840-8673
Business Hours: 12pm-6pm EST, Monday-Sunday 
Thank you for shopping with Retroid Games. We appreciate your support!